Degrees  - Master of Arts in Education, Option: Educational Technology and Media Leadership
- California State University, Long Beach - May 2017
- ETEC Courses
- Bachelor of Arts, Communication Studies, Option: Interpersonal and Organizational Communication (Cum Laude)
- California State University, Long Beach - May 2009
- Bachelor of Science, Business Administration, Option: Management Information Systems, Emphasis in Application Development
- California State University, Long Beach - December 2002
- Associate of Arts, Health Science
- Irvine Valley College (IVC), Irvine - June 1998
Information Technology (IT) CertificationsProfessional Development
- Certification Certified Computer Forensics Examiner (CCFE) - Spring 2013
- Introduction to Computer Forensics Investigations. The class will cover such topics as how to recognize that a computer crime has occurred and steps follow when acquiring, authenticating, and analyzing data on a compromised system. Hands-on portion will explore the use of several Computer Forensics tools. Computer Service Technology (CST) C245.
- Certified Ethical Hacking (CEH) - Fall 2012
- This course is a survey of the ethical and legal issues pertaining to security testing. It will demonstrate how to use tools that can be used to gain information about a computer network, how to recognize that the tools are being used, and how to defend a network against those attacks. CST C232.
- VMware vSphere - Fall 2012
- Virtualization allows consolidation of many traditional servers into a few physical servers with many virtual machines to realize significant cost savings. In this VMware-authorized hands-on course, students learn to install, configure, and manage VMware vSphere. which consists of VMware ESX/ESXi and VMware vCenter Server. Upon completion of this course, students can take the examination to become a VMware Certified Professional. CST C220.
- Licensed: Emergency Medical Technician (EMT) – B (Ambulance) - June 1996
- Certification: Advance Cardiac Life Support (ACLS)
- Windows 10: Configuration and Support (PDF) - Completed February 2016
- Certificate of Completion
- Hands-On Course 2420 • 4 Days
- Install, manage and secure Windows 10 in an enterprise environment
- Configure system settings to balance user and corporate needs
- Manage user accounts and data
- Secure the operating system and user files
- Troubleshoot Windows 10 performance and configuration issues
- Support a mobilized workforce
- VMware Horizon 7: Troubleshooting and Performance Optimization [V7]
- During this five-day, hands-on training, you will gain the advanced knowledge, skills, methodology, and abilities to achieve competence in troubleshooting the View component of VMware Horizon® 7. You will increase your skills and competence in using VMware and third-party tools to analyze and solve problems associated with a View implementation. This lab-intensive course provides you with a comprehensive environment to test your skills at identifying and solving a broad range of issues.
- WorkshopPLUS: System Center 2012 Configuration Manager: Advanced Advanced Concepts and Administration (PDF) - Completed February 2016
- Certificate of Completion
- 3-day workshop that provides students with in-depth technical knowledge of advanced features of Configuration
- Manager through hands-on labs and instructor-led training sessions.
- The workshop focuses on:
- System Center 2012 Configuration Manager Deployment and Architecture
- Compliance Settings
- Application Deployment
- Installing System Center Updates Publisher (SCUP)
- Site and Client Monitoring
- Troubleshooting, and Site Recovery
- VMware® Horizon 7: Install, Configure, Manage (PDF) - Completed January 2017
- This course gives students the skills to deliver virtual desktops & applications through a virtual desktop infrastructure (VDI) platform. This course builds the skills of installing, configuring, & managing VMware Horizon 7 through lecture & hands-on labs
- By the end of the course, you should be able to meet the following objectives:
- Identify VMware Horizon components
- Install and configure View Connection Server
- Install and configure virtual desktops
Configure and manage VMware Horizon® Client™ systems
- Configure and manage pools of physical and virtual machines
- Configure and manage automated pools of full virtual machines
- Configure and manage pools of linked-clone desktops
- Configure and manage Remote Desktop Services (RDS) pools of desktops and applications
- Use Horizon Administrator to configure the VMware Horizon environment
- Configure secure access to virtual desktops
- Use VMware User Environment Manager™ to manage user personalization and application
configurations
- Describe steps to deploy Profile Management
- Use VMware App Volumes™ to provision and manage applications
- Manage the performance and scalability of a VMware Horizon deployment
- VMware Horizon 7: Troubleshooting and Performance Optimization [V7] - Scheduled November 2017
- During this five-day, hands-on training, you will gain the advanced knowledge, skills, methodology, and abilities to achieve competence in troubleshooting the View component of VMware Horizon® 7. You will increase your skills and competence in using VMware and third-party tools to analyze and solve problems associated with a View implementation. This lab-intensive course provides you with a comprehensive environment to test your skills at identifying and solving a broad range of issues.
- VMware vRealize Operations Manager: Install, Configure, Manage [V6.0] [298309] - Completed April 2016
- 5 Days Course - VMware vRealize™ Operations Manager™: Install, Configure, Manage is designed for experienced VMware vSphere® users and teaches how to use VMware vRealize Operations Manager as a forensic and predictive tool. The course is based on VMware ESXi™ 5.x, VMware vCenter Server™ 5.x, and vRealize Operations Manager 6.0 and includes instruction on advanced capabilities including customization and management.
- Red Hat System Administration I (RH124) - scheduled for June 26, 2017
- This five-day course on Red Hat System Administration I provides a foundation for students wishing to become full-time Linux system administrators by introducing key command line concepts and other enterprise-level tools.
- Updating Your Skills to Microsoft SQL Server 2016 (MS-10986) - scheduled for May 31, 2017
- This three-day instructor-led course provides students moving from earlier releases of SQL Server with an introduction to the new features in SQL Server 2016.
- ITIL® Foundations Certification (ITIL) - Completed October 2015
- ITIL Value Proposition (PDF)
- What is ITIL?
- This 3 day hands-on 2011 Foundation certification training program
introduces the student to the fundamentals of IT Service Management as
described in version 3 of the IT Infrastructure Library. The course
helps students prepare for the certification exam along with acquiring
valuable insights from instructors with extensive practical experience
in managing IT organizations and deploying successful ITIL-based Service
Management programs. This course features lectures, discussion, team
exercises and quizzes. It culminates with an optional, one-hour
certification examination.
- Deploying Windows Devices and Enterprise Apps (MS-20695) - Completed September 2015
- This 5-day course describes how to assess operating system and application deployment options, determine the most appropriate deployment strategy, and then implement a lite-touch or zero-touch deployment solution for Windows devices and apps. Solutions covered in this course include operating system deployment scenarios using the Microsoft Deployment Toolkit (MDT) and System Center 2012 R2 Configuration Manager.
- Advanced System Center 2012 Configuration Manager R2 (SCCM_ADV-TS) - Completed April 2015
- A 3-day course, being able to design, deploy, manage and troubleshoot Configuration Manager 2012 R2 in your environment. The class is always based on the latest available public Service Pack and Cumulative Update. You will get a solid understanding of the following design options, flow of the main features and troubleshooting techniques:
- Fault tolerance and High availability
- Troubleshooting tools
- Installing and troubleshooting client deployment
- Inventory Management
- Reporting & Queries
- Application deployment
- Software updates
- Endpoint Protection
- Compliance management
- Operating System Deployment
- Notes from the Mastering ConfigMgr. 2012 R2 class (PDF)
- Administration with Windows PowerShell (MS-10961) - Completed January 2015
- Learned how with Windows PowerShell 3.0, I could remotely manage single or multiple Windows-based servers and automate day-to-day management and administration tasks. This five day course provided students with the fundamental knowledge and skills to use Windows PowerShell 3.0 for administering and automating administration of Windows based servers. It focused on primary Windows PowerShell command-line features and techniques, and provided prerequisite skills supporting many different Microsoft products. This includes Windows Server, Windows Client, Exchange Server, SharePoint Server, SQL Server, System Center, and more.
- Administering System Center 2012 Configuration Manager (MS-10747) - Completed February 2015
- Microsoft Certificate of Achievement, February 27, 2015
- 10747 SP1 covered the latest improvements to SCCM 2012 SP1 such as Setup and Site Installations changes, Sites and Hierarchies changes, Migration, Client Deployment and Operations, new Reports, and Software Deployment and Content Management Improvements. All labs updated to reflect the new enhancements.
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