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- Information Technology Services / Division of Information Technology
- Virtual Systems Engineer, January 2014 - present
- Design, install, configure, manage, maintain, troubleshoot and optimize the virtual systems infrastructure in test, development, and production environments. Develop business continuity and disaster recovery plans and administer virtual systems resource pool to ensure QoS to clients.
- Administer servers and application components of the System Center Configuration Management service. Devise plans and strategies for the efficient packaging, testing and deployment of software and operating systems in the enterprise.
- Assist in the administration of ITS servers including file and print servers, domain controllers and various application servers. Provide backup support for SQL Administrator. Assist in the administration, maintenance and support of the campus Active Directory infrastructure.
- Jensen Student Access to Science and Mathematics Center / College of Natural Sciences and Mathematics
- Computer Lab Manager, July 2005 - January 2014
- Science Software Specialist, June 2002 to July 2005
- Provide technical support for the Jensen SAS Computer Lab, Jensen SAS Center, and CNSM Advising Center. Supervise Jensen SAS Center Computer Lab personnel and manage daily activities; maintain ADA compliant SAS Computer Lab webpage; provide technical consultation to students, faculty, and staff during designated open access periods in the computer lab and propose feasible solutions.
- Virtual Infrastructure Administration: manage all aspects of virtual infrastructure including, but not limited to, gathering requirements, budgeting, planning, designing, ordering, installing, configuring, maintaining, updating, upgrading, fine-tuning, and up keeping of a disaster recovery plan.
- Mentoring Business Program / College of Business Administration
- Information Systems Coordinator, January 2001 - June 2002
- Managed all aspects of technical maintenance and support for the office:
- Database Administrator - Managed and restructured office database
- Office Network Administrator - Designed, implemented, and maintained office network topology; performed setup and configured new computer systems on the network
- Web Master - Created, maintained, and updated MBP web site
- Provided advisement and solutions for office’s software, hardware, and peripherals needs
- Supervised schedule of preventative maintenance for office equipment
- Created and revised training manuals, PowerPoint presentations, memos, letters, and proposals
- Maintained professional correspondence and communication with current and prospective program members and corporate professionals, via e-mail, fax, and phone
- Assisted with the coordination and planning of workshops and special events
- Safety Evaluation Department - Toxicology
- Research Professional, August 1993 - September 2000
- Led a team of technicians to ten-fold increase in productivity
- Supervised a team of specialists in computer software validation: LABCAT Bodyweight/Food Consumption v.4.59 and In-Life v.6.0
- Designed and wrote department protocols to troubleshoot and improve both workstation efficiency and effectiveness
- Revised manuals, trained employees, allocated department resources and delegated job duties
- Promoted three times for outstanding management skills:
- 1999: Research Professional
- 1998: Associate Research Professional
- 1996: Laboratory Technician (previously Associate Laboratory Technician)
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